Arriving
Please arrive 15 minutes before your service to unwind in the Quiet Zone or relax in the Grand Living Room. First visit? Allow 30 minutes to complete first-time paperwork. Late check-ins may shorten your treatment — services end as scheduled so the next guest can begin on time.
What to Wear
Most guests disrobe completely for spa treatments, but you’re welcome to leave undergarments on. Our therapists are trained to drape you appropriately with sheets and towels for your privacy at all times. Bring a bathing suit if you’d like to enjoy the pools and whirlpool ⚠ VERIFY non-resident pool access with spa pass, and workout attire if you’re a resident using the fitness facility.
Personal Belongings
Lockers are provided, but please leave jewelry and valuables at home — we can’t be responsible for lost or damaged items. Space allows for a purse or small bag only.
Gratuities
Gratuities aren’t included in treatment prices and are always at your discretion. The industry standard is 15%.
A Peaceful Environment
Cell phone use isn’t permitted in the spa or fitness center, so every guest can truly relax.
Cancellations
Please cancel at least 24 hours before your appointment to avoid being charged in full. Missed appointments are charged the full amount.
Booking & Health Notes
We encourage booking in advance — online or at 707-374-4208. When booking, please let us know about high blood pressure, allergies, or physical disabilities so we can take the best care of you.